Disappointing Service: Delivery / Feedback

I ordered wine online on Sunday night. It is now Wednesday and my order have not even been dispatched yet. <br> <br> Upon emailing their support department on Tuesday morning (24hours ago), no feedback had been received yet. This is disappointing seeing that my previous experience was quite pleasing and that rival suppliers [URL Removed] are well known for their speedy deliveries.<br> <br> My previous wine order from Cybercellar was done on a Thursday, dispatched the day after (Friday) and I received it on the next working day (Monday).