Cybercellar everything but a stellar service

I have been using Cybercellar since the beginning and it was quite good.. Now I must say their company is everything but stellar! I have placed an order for more that 3000 rands the 26th of November and I am still waiting for delivery!! Every time I send a mail to their support they say they will send it within the week. It's almost one month and my order never left their warehouse! They are shameless!!! Instead of sending people one mail per day with their offers, I suggest they hire more people if they are unable to manage the orders. In the same period I made 10 others orders online: they all arrived within few days! I had a previous order with Cybercellar done the 23rd of November: it did arrive only this week. They are not even able to see that I had 2 orders and put them together! And I am not even sure the order I did receive it is what I did order as there is no way to check which wines were in offer with the 5 star Platters mixes cases!!! Umbelievable!