PO
Peter O
1 reviews | Active since Apr 2019
13 Aug 2021, 12:52
BEWARE of CyberCellar and their customer support from Ziyanda
BEWARE of CyberCellar especially if you have a problem, because they are not prepared to admit that they make mistakes, and what is more they use Aramex courier who have been known to "lose" items before. Their customer support is dreadful, in particular one called Ziyanda, who treats customers like *********.
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Cybercellar's replyOfficial
13 Aug 2021, 13:46Hello Peter
We appreciate the feedback and apologize for the issue. Cybercellar values you as a loyal client and to be able to assist you regarding an incorrect delivery. It is required that we receive the pictures of the items to conduct a full investigation and be able to assist you efficiently. As per phone call, we have investigated the issue and will be sorting it out as soon as possible. Yours sincerely , Customer Support Team
We appreciate the feedback and apologize for the issue. Cybercellar values you as a loyal client and to be able to assist you regarding an incorrect delivery. It is required that we receive the pictures of the items to conduct a full investigation and be able to assist you efficiently. As per phone call, we have investigated the issue and will be sorting it out as soon as possible. Yours sincerely , Customer Support Team
Cybercellar's reply13 Aug 2021, 13:46
Official
Hello Peter
We appreciate the feedback and apologize for the issue. Cybercellar values you as a loyal client and to be able to assist you regarding an incorrect delivery. It is required that we receive the pictures of the items to conduct a full investigation and be able to assist you efficiently. As per phone call, we have investigated the issue and will be sorting it out as soon as possible. Yours sincerely , Customer Support Team
We appreciate the feedback and apologize for the issue. Cybercellar values you as a loyal client and to be able to assist you regarding an incorrect delivery. It is required that we receive the pictures of the items to conduct a full investigation and be able to assist you efficiently. As per phone call, we have investigated the issue and will be sorting it out as soon as possible. Yours sincerely , Customer Support Team
PO
Peter O's updateReviewer Update
13 Aug 2021, 15:52Thank you. What a pity it took a posting on Hello Peter. Perhaps next time you should explain your procedures better, and in fact modify them as some quality control must have gone missing! But thank you for sorting it out.
PO
Peter O's update13 Aug 2021, 15:52
Reviewer Update
Thank you. What a pity it took a posting on Hello Peter. Perhaps next time you should explain your procedures better, and in fact modify them as some quality control must have gone missing! But thank you for sorting it out.