Debt review takes

Went on debr review in 2019 to not fall behind on my debt. Its been 60 months later and creditors now calling me all day to tell me I am 10 months behind on my debt but I have not skipped one payment in 60 months. No one feeds back , no one assist you Cyber finance was the biggest mistake of life. If I knew they were able would do this I would have just continued paying it myself. I would like to know what happened to my money for 60 months and why was my creditors not paid as per agreement.