Support Support Support

I have a tennis ball machine which failed due to a latent defect and on an issue that was reported within the warranty period (serial number provided to them to prevent uncer*****y) . We agreed they would ship me the replacement part (I have this in writing) and I would return the failed part to them. So I arrange a courier and pay for it for collection first thing next morning.<br> <br> I have an sms from them that that states the following (I translate from Afrikaans to english)