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Julez N

1 reviews | Active since Aug 2019

30 Aug 2019, 23:17

Becareful of the competition for cute pet

Hi Entered dog into competition for cute pet. Firstly, some of the votes do not get allocated, especially when it is double, tripple and quadrapple voting days. We have lost R2000 in votes that was supposed to be allocated to our dog. I contacted the site and advise them accordingly and ive sent proof of payments of the votes for our pet, they cannot give explanations. Firstly when it is double, triple, quadrapple votes and you vote early the website give security errors and you cannot login to the site. When you vote closer to the log off time. They do not process the payments. Be careful this is a money making site. They are out there to rip people off, especially dog *****s. I will warn everybody about the site.

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Replies (1)
Cute Pet SA
Cute Pet SA's reply26 Jun 2023, 15:02
Official
 
Dear Julez, 

We appreciate your feedback regarding the competition and apologize for any inconvenience you have experienced. After reviewing our email correspondence, we found that our customer services team provided assistance by directing you to a downloadable voting report. This report lists all votes received, helping to ensure transparency in the voting process. 

We would like to address the concern you raised about payments made for votes. However, we would like to clarify that our platform does not accept bank transfers for voting purposes. It seems there may have been a misunderstanding or confusion with another competition in which your pet was entered at the same time. 

We understand the frustration caused by encountering security errors during high-traffic voting periods. We continuously work to improve our website's performance and stability to provide a smooth experience for all participants. 

We are committed to fairness and transparency in our competitions and appreciate your feedback, which helps us enhance our user experience. We value your support and aim to provide a positive experience for all dog lovers participating in our competitions. 

Thank you for taking the time to share your thoughts, and we look forward to resolving any outstanding issues. 

Best regards, Cute Pet SA Team