customer service
Unclaimed Business
|4.4|30 Reviews (last 12 months)|This business does not respond to reviews
customer service
Unclaimed Business
|4.4
30 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
5.6NPS Score
60Very Likely
TrustIndex
5.6
NPS Score
60
Recommended: Very Likely
Review Distribution
4.4|30 Reviews
Oct '25 - Sep '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Jeanette S
1 reviews | Active since Jul 2024
4 Aug 2026, 14:36
Ntokozo was really easy to communicate with, provided fast and professional assistance
Ntokozo was really easy to communicate with, provided fast and professional assistance. Great service. Deserves a thousand starz⭐
Helpful (0)
|Replies (0)JS
Jeanette S
1 reviews | Active since Jul 2024
4 Aug 2026, 14:36
Ntokozo was really easy to communicate with, provided fast and professional assistance
Ntokozo was really easy to communicate with, provided fast and professional assistance. Great service. Deserves a thousand starz⭐
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Replies (0)LN
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Anisa S
1 reviews | Active since Sept 2024
16 Jul 2026, 16:18
Hisense efficient consultants
I phoned in to hisense to complain about an issue with my Hisense 14kg Top Loader washing machine. A consultant by the name of Precious assisted me. She could hear that I was very worried about my washing that couldn't be done because of my machine. Precious got my complaints logged on and I was helped in the next hour by East coast appliance repairs. Needless to say Im very happy that Hisense has such efficient and helpful consultants.
Helpful (0)
|Replies (0)AS
Anisa S
1 reviews | Active since Sept 2024
16 Jul 2026, 16:18
Hisense efficient consultants
I phoned in to hisense to complain about an issue with my Hisense 14kg Top Loader washing machine. A consultant by the name of Precious assisted me. She could hear that I was very worried about my washing that couldn't be done because of my machine. Precious got my complaints logged on and I was helped in the next hour by East coast appliance repairs. Needless to say Im very happy that Hisense has such efficient and helpful consultants.
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Replies (0)DB
Daleen Barnes-Oliphant
1 reviews | Active since Feb 2022
14 Jul 2026, 12:27
Bad customer service
Title: FNB Ignores Funeral Policy Cancellation Requests I am extremely disappointed with the service I have received from FNB regarding the cancellation of my funeral policy. I have sent numerous emails requesting that my funeral policy be cancelled, but none of my emails have been acknowledged. To make matters worse, one of the email addresses provided for cancellations is not even working, making it impossible to communicate effectively. Because FNB has failed to acknowledge and process my cancellation request, the policy has continued to be debited. When there were insufficient funds in my account, I was charged additional bank fees for unsuccessful debit attempts. These charges should never have occurred, as I had already requested that the policy be cancelled. As a customer, I expect at least an acknowledgement that my request has been received, even if the cancellation process takes time. Instead, I have been completely ignored despite following the correct procedure on several occasions. This level of customer service is unacceptable. I expect FNB to process my cancellation immediately, stop any further debit attempts, and investigate the unnecessary charges I have incurred as a result of their failure to acknowledge and act on my cancellation requests. FI ***3
Helpful (0)
|Replies (0)DB
Daleen Barnes-Oliphant
1 reviews | Active since Feb 2022
14 Jul 2026, 12:27
Bad customer service
Title: FNB Ignores Funeral Policy Cancellation Requests I am extremely disappointed with the service I have received from FNB regarding the cancellation of my funeral policy. I have sent numerous emails requesting that my funeral policy be cancelled, but none of my emails have been acknowledged. To make matters worse, one of the email addresses provided for cancellations is not even working, making it impossible to communicate effectively. Because FNB has failed to acknowledge and process my cancellation request, the policy has continued to be debited. When there were insufficient funds in my account, I was charged additional bank fees for unsuccessful debit attempts. These charges should never have occurred, as I had already requested that the policy be cancelled. As a customer, I expect at least an acknowledgement that my request has been received, even if the cancellation process takes time. Instead, I have been completely ignored despite following the correct procedure on several occasions. This level of customer service is unacceptable. I expect FNB to process my cancellation immediately, stop any further debit attempts, and investigate the unnecessary charges I have incurred as a result of their failure to acknowledge and act on my cancellation requests. FI ***3
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Replies (0)ZM
Zizpho M
1 reviews | Active since Jul 2026
7 Jul 2026, 09:25
Excellent Customer Service
I received excellent service from Mr Govern Khoza. He was patient, professional, and guided me through the parcel collection process step by step, making everything easy to understand. Thank you for the outstanding service and support. It is truly appreciated.
Helpful (0)
|Replies (0)ZM
Zizpho M
1 reviews | Active since Jul 2026
7 Jul 2026, 09:25
Excellent Customer Service
I received excellent service from Mr Govern Khoza. He was patient, professional, and guided me through the parcel collection process step by step, making everything easy to understand. Thank you for the outstanding service and support. It is truly appreciated.
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Replies (0)