HN
Hannes N
1 reviews | Active since Aug 2022
07 Nov 2024, 12:04
Worst Service!!!
Worst Service Ever. Registered a claim with OOBA and was informed that CLC will handle my claim, oh my soul, I had to keep on asking for feedback and still doing it, but CLC don't worry about clients, wonder how they will react if they were in my situation. Our house garage and yard is now exposed because of the Duran Wall that's lying on the ground. They don't worry about clients. Ooba also to be blamed, because I am paying my insurance every month, and they must make sure I get the necessary service. 1 Star rating is not even worth it. I will contact CLC and OOBA Head Offices. We are currently in Zimbabwe and can only be reached via email and our Zimbabwe cell numbers that were given to them!
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CLC's replyOfficial
07 Nov 2024, 14:34Dear Hannes,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had with us. At CLC, we take customer feedback very seriously, and we regret that we did not meet your expectations in handling your claim.
We understand the urgency and frustration of having your home and property exposed, and we are committed to making this right. To ensure you receive the assistance you need as soon as possible, we will escalate your case to our management team and prioritize your claim. We will reach out via email and your Zimbabwe contact numbers to keep you fully updated on the status of your claim.
Your satisfaction is important to us, and we are dedicated to resolving this issue promptly. Please expect to hear from us shortly, and thank you for your patience and understanding.
Warm regards,
The CLC Team
The CLC Team
CLC's reply07 Nov 2024, 14:34
Official
Dear Hannes,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had with us. At CLC, we take customer feedback very seriously, and we regret that we did not meet your expectations in handling your claim.
We understand the urgency and frustration of having your home and property exposed, and we are committed to making this right. To ensure you receive the assistance you need as soon as possible, we will escalate your case to our management team and prioritize your claim. We will reach out via email and your Zimbabwe contact numbers to keep you fully updated on the status of your claim.
Your satisfaction is important to us, and we are dedicated to resolving this issue promptly. Please expect to hear from us shortly, and thank you for your patience and understanding.
Warm regards,
The CLC Team
The CLC Team