BG
Bongani G

1 reviews | Active since Mar 2015

08 Mar 2025, 08:42

Worst Ever Claim Admins

If I could this business would receive 0 stars from me.

I submitted a claim for my pool pump and filters.

It took them a week to register the claim, it took them another week to assigned a service provider and then it took them another to look at my claim only for them to tell me that there is a limitation on swimming pool claims.

They then go ahead a read out a policy schedule of which I have never ever received stating that point "2.15" says that there are limitations.

Funny thing is that on my policy schedule there is not "2.15" and there is no information on swimming pool limitations.

This is the worst ever claim administrators and I would NEVER recommend OOBA nor these people to anyone close to me, I would NEVER even recommend these people to my worst enemy.

Dealing with CLC is exactly like talking to a brick wall.

You should be ashamed of having the name "Customer Loyalty Consultants" clearly you do not know the meaning of that.

Again I say STAY AWAY FROM OOBA BECAUSE YOU WILL HAVE TO DEAL WITH THESE PEOPLE AS CLAIM ADMINS

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Replies (1)
CLC
CLC's reply08 Mar 2025, 14:04
Official
Dear Mr. Gule, We sincerely regret the frustration and inconvenience you have experienced with your claim. We understand how important it is to receive clear communication and efficient service, and we apologize if we fell short of your expectations. We would like to investigate this matter further to clarify any discrepancies regarding your policy and claim process. We have escalated your complaint. Your feedback is valuable, and we appreciate the opportunity to address your concerns. Kind regards,
The CLC Team