SN
Sherz N
1 reviews | Active since Apr 2021
30 Nov 2024, 07:07
WORST CLAIMS ADMINISTRATORS!!!
I am extremely disappointed with CLC's appalling service. A plumbing claim submitted on 7 Nov 2024 has yet to be resolved. After countless follow-ups and calls, Valencia ("Team Lead") sent the AOL on 27 Nov—but it had incorrect calculations! Despite emailing them immediately about the error, no one has responded.
Their team is unresponsive, even the complaints department! It’s unacceptable to constantly chase them for basic service!!!
Helpful (0)
Replies (1)0
Replies (1)
CLC's replyOfficial
05 Dec 2024, 15:27 Dear Sherz Ndlovu,We sincerely apologize for the delays and frustration you’ve experienced with your plumbing claim and for the lack of responsiveness from our team. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused.
We understand your disappointment, especially given the time that has passed and the errors you’ve encountered. Please allow us to investigate this matter urgently. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
Your feedback highlights areas where we must improve, and we are committed to addressing these issues to restore your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter promptly.
Kind regards,
The CLC Team
We understand your disappointment, especially given the time that has passed and the errors you’ve encountered. Please allow us to investigate this matter urgently. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
Your feedback highlights areas where we must improve, and we are committed to addressing these issues to restore your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter promptly.
Kind regards,
The CLC Team
CLC's reply05 Dec 2024, 15:27
Official
Dear Sherz Ndlovu,We sincerely apologize for the delays and frustration you’ve experienced with your plumbing claim and for the lack of responsiveness from our team. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused.
We understand your disappointment, especially given the time that has passed and the errors you’ve encountered. Please allow us to investigate this matter urgently. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
Your feedback highlights areas where we must improve, and we are committed to addressing these issues to restore your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter promptly.
Kind regards,
The CLC Team
We understand your disappointment, especially given the time that has passed and the errors you’ve encountered. Please allow us to investigate this matter urgently. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
Your feedback highlights areas where we must improve, and we are committed to addressing these issues to restore your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter promptly.
Kind regards,
The CLC Team