C
Chanelda
1 reviews | Active since Nov 2024
26 Feb 2025, 13:09
Worst Claim managers ever!!
Worst claims department ever- Firstly you have to hold atleast 10-15 minutes to just get an answer, when they answer it takes another 15-20 minutes for feedback. My claim was approved 21/2/2025 already I Signed the agreement 24/2 when i received it and immediately send it back because of the urgency of the claim. Had to call in 26/2/2025 just to hear they only sent it through for payment this morning when i followed up. they knew the urgency of this claim as for we are in danger with the damage and no wall. They are so unfriendly and just the worst service ever!
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Replies (2)
CLC's replyOfficial
26 Feb 2025, 13:15Dear Chanelda,
We sincerely apologize for the delays and frustration you have experienced. We understand the urgency of your claim, especially given the circumstances, and regret any inconvenience caused by the wait times and communication issues.Please be assured that we are addressing this matter internally to improve our processes and ensure claims are handled more efficiently. We have escalated this matter internally and are working to find a resolution. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention.
Best regards,
The CLC Team
We sincerely apologize for the delays and frustration you have experienced. We understand the urgency of your claim, especially given the circumstances, and regret any inconvenience caused by the wait times and communication issues.Please be assured that we are addressing this matter internally to improve our processes and ensure claims are handled more efficiently. We have escalated this matter internally and are working to find a resolution. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention.
Best regards,
The CLC Team
CLC's reply26 Feb 2025, 13:15
Official
Dear Chanelda,
We sincerely apologize for the delays and frustration you have experienced. We understand the urgency of your claim, especially given the circumstances, and regret any inconvenience caused by the wait times and communication issues.Please be assured that we are addressing this matter internally to improve our processes and ensure claims are handled more efficiently. We have escalated this matter internally and are working to find a resolution. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention.
Best regards,
The CLC Team
We sincerely apologize for the delays and frustration you have experienced. We understand the urgency of your claim, especially given the circumstances, and regret any inconvenience caused by the wait times and communication issues.Please be assured that we are addressing this matter internally to improve our processes and ensure claims are handled more efficiently. We have escalated this matter internally and are working to find a resolution. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention.
Best regards,
The CLC Team
CLC's replyOfficial
27 Feb 2025, 09:01Dear Chanelda, We sincerely apologize for the frustration caused by the lack of communication on our part. We appreciate your patience throughout the process and thank you for giving us the opportunity to resolve your claim.
Kind regards, The CLC Team
Kind regards, The CLC Team
CLC's reply27 Feb 2025, 09:01
Official
Dear Chanelda, We sincerely apologize for the frustration caused by the lack of communication on our part. We appreciate your patience throughout the process and thank you for giving us the opportunity to resolve your claim.
Kind regards, The CLC Team
Kind regards, The CLC Team