Worse than pathetic

Dealing with Customer Loyalty Consultants is a nightmare and their service is beyond terrible.

My car was scratched and dented on the 24th of October 2020 by the MyCiti Bus which was off-route and the driver didn't even bother to stop and check the damages he just left the scene like nothing happened, I followed him to the depot where the matter was reported and he admitted guilt, we then went to the police station to report the incident(AR37/10/2020). The matter was then directed to Customer Loyalty Consultants which is the insurer of City of Cape Town. I submitted all the documentation and quotations in November 2020, up to this very day I haven't received the settlement letter. I don't know if I should wait for a year for my car to be fixed, I explained to the claim handler (Claire Barnard) that the quotations are time bound and subject to price changes. Claim number: CTP***8

I feel disgusted with the service I have received thus far, the agents lacks empathy and planning to take up this matter with the Ombudsman.