MB
Mariette B

1 reviews | Active since Apr 2025

04 Apr 2025, 10:15

We are facing significant challenges in getting our invoices paid

We have been providing services to CLC, but unfortunately, we are facing significant challenges in getting our invoices paid. Despite repeated attempts to resolve this issue, we continue to experience delays and a lack of communication.

The main point of contact for financial matters seems to be Phillip de Kock, the Financial Manager, but he is never available to address our concerns. We've tried reaching out multiple times with no resolution or clear answers. This has made it extremely difficult to move forward, especially when we are unable to get updates or clarity on when payment will be issued.

Additionally, we have contacted third-party companies that confirm payments have been made to CLC, but still, we have not received our compensation for the services rendered.

We hope that CLC can take steps to improve communication, streamline their payment process, and provide better support for their service providers. As it stands, we are left in a frustrating position, unable to proceed without the funds owed to us.

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Replies (1)
CLC
CLC's reply02 May 2025, 11:44
Official
Dear Mariette, 
Thank you for bringing this to our attention. We sincerely apologize for the delays and lack of communication you’ve experienced. This is not the standard of service we aim to uphold. We take your concerns seriously and will escalate this matter to the relevant departments immediately, including our finance team. 
Thank you for your patience and understanding.
Kind regards,
The CLC Team