SM
Shaun M
1 reviews | Active since Mar 2014
20 Jan 2017, 21:15
Very poor staff not returning feed back
<p>On 18/01/17 I requested some documents regarding a claim that I was not informed as a owner of the policy. I contacted the call center for them to show me paper work for the claim person that i need to email ********** Which failed to contact me back or send me a email regarding the issue. </p> <p>Really disappointed with service that we pay for these days we take up insurance for any person to claim on our behalf. </p>
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CLC's replyOfficial
26 Oct 2023, 15:37We understand your frustration with the lack of communication and support regarding your claim documents. This is not the level of service we aim to provide and we sincerely apologize for the disappointment you've experienced. Your feedback is valuable and we take it very seriously. Thank you for bringing this to our attention and we're committed to providing a better experience moving forward.
CLC's reply26 Oct 2023, 15:37
Official
We understand your frustration with the lack of communication and support regarding your claim documents. This is not the level of service we aim to provide and we sincerely apologize for the disappointment you've experienced. Your feedback is valuable and we take it very seriously. Thank you for bringing this to our attention and we're committed to providing a better experience moving forward.