Very Poor customer service

I claimed the third party more than a yearand six months from CLC but they ended cutting down he cost claiming that the service provider charged me too much. Lana van wyk send an email saying that they can only pay 60% as per law. They also told me that they'll pay the amount after 7 to 10 days but it didn't happen, when i ask Lana van wyk as the lady claiming she was assisting me., she says we normally pay in 21 days. Now 21days is gone and no payment.