1 reviews | Active since May 2018
The only place I know that Guarantees you that you definitely won't be helped Every day at 08:00.
None of the staff are accountable and no one takes responsibility for their actions or promises made to the inconvenience people who have been involved in accidents.
The most pathetic service I have ever received. After a month of doing their Admin and being sent from Pillar to post, I have still not been helped and our car is still not repaired. A Sibanye Bus had almost taken me out as we approached a bridge and where the road merges into a single lane. How much more do you need to investigate with the buses big blue paint marks on my white car all along the driver’s side......never mind the fact that the bus was running late and trying to cut through traffic at the time he pushed me off the road. Every day we are guaranteed that WE WILL DEFINITELY NOT BE HELPED TODAY, they actually advised us that they cannot promise how long this will take. If a staff member is off, be guaranteed that the third party claim mailbox is of no help, they still wait for that person to get back to work before they continue working on the claim. The staff is rude and inefficient, no one really knows what they are doing. I spoke to someone and asked for assistance, he said he cannot read any of his staff's emails as he will misinterpret the message and send out the wrong message. Then I asked for a standard turn-around time, they mentioned that they do not have standard working procedure. WHAT A Disaster, absolutely no confidence in their system, I would be lucky if someone rises above this matter.........
Good afternoon Mrs Lawrence
Thank you for your communication.
We have investigated this matter and wish to thank you for taking the time to bring this matter to our attention.
As per our discussion this morning, we can confirm that we are currently awaiting the proof of payment of our insured’s client’s Third Party Liability excess in order to finalise your third party claim against our insured client.
We can confirm that we will be in contact with you every second day (as from 09/05) to provide you with updates on the progress of your claim.
Please accept our sincere apologies for the experience that you have had.
Please be assured that we will address this matter internally and in accordance with our company policies and procedures.
Should you require any further assistance, please do not hesitate to contact Leanie Heyns directly on ***.
Good afternoon Mrs Lawrence
Thank you for your communication.
We have investigated this matter and wish to thank you for taking the time to bring this matter to our attention.
As per our discussion this morning, we can confirm that we are currently awaiting the proof of payment of our insured’s client’s Third Party Liability excess in order to finalise your third party claim against our insured client.
We can confirm that we will be in contact with you every second day (as from 09/05) to provide you with updates on the progress of your claim.
Please accept our sincere apologies for the experience that you have had.
Please be assured that we will address this matter internally and in accordance with our company policies and procedures.
Should you require any further assistance, please do not hesitate to contact Leanie Heyns directly on ***.