Terrible Service from Ooba CLC – almost 3 Months and Still No Resolution!

I submitted a claim on the 13th January, regarding my faulty gate/motor, and despite multiple follow-ups, no assessment has been conducted, and I have received no proactive communication from their side. I have sent numerous emails that have gone unanswered, and every time I attempt to call, I am kept on hold for excessive periods—sometimes over 40 minutes—before I can even speak to someone. My most recent attempt to call them, after waiting 20+ minutes, my call was cut off before I could reach an agent. The one time I managed to get through, I was informed that two construction companies refused to assess the damage due to my area being classified as "high risk." I was then instructed to find a company myself! This is completely unacceptable and *********. I pay my insurance premiums for them to handle these matters, not for me to take on the responsibility of sourcing contractors. If my area is considered "high risk," does that mean my insurance is essentially useless whenever I need to submit a claim? As a paying customer, I expected far better service and efficiency. This delay has caused unnecessary stress and frustration. If you’re considering using Ooba CLC, think twice before trusting them with your claims. Their service is slow, unresponsive, and extremely disappointing.

I demand immediate action on my claim. Enough is enough!