EA
Enrike A

1 reviews | Active since Mar 2025

10 Mar 2025, 15:05

T.E.R.R.I.B.L.E.

terrible insurance administrators. We've submitted a claim on the 11th of January for a gate motor, and the assessor that pitched is a PLUMBER, writing in his report that a gate motor specialist should assess. They had the report for days, and only gave feedback when I called them. I wait 15mins before each call is answered, IF they answer the call. We've submitted all the documents for payment on the 2nd of Feb 2025, and have been promised payment TWICE in the last two weeks, and again today. When you're an employee, you get 5 star service, but when you're a paying client, you get -1 star service. CLC is going to cost Ooba a lot of clients.

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Replies (1)
CLC
CLC's reply10 Mar 2025, 15:40
Official
Dear Enrike Albasini, We sincerely apologize for the delays and frustration you have experienced with your claim. We understand how important it is to receive timely assistance and clear communication, and we regret any inconvenience caused. We have escalated this matter to ensure it is resolved as soon as possible. Thank you for your patience, and we appreciate the opportunity to make this right. Kind regards,
The CLC Team