Suffering!!!

I suffered damages due to KZN floods on 21st of Feb, I called CLC to launch a claim for a retaining wall and blocked storm drains but I couldn't reach them. I then went on Ooba’s website, still nothing. I kept calling them until it went through on the 25th, they sent me an email with the claim number on the 27th. They sent an inspector on the 28th which was impressive and gave me hope that everything will be quick. After that I have been waiting for CLC for feedback or update. The sad thing is we experiencing havy rains almost every week which are worsening the damages. I have been calling every day with no luck. Last Thursday (6 March) my call went through and they promised to get back to me in an hour, till today- nothing. As I write this it's raining heavily causing sink-holes everywhere, I'm afraid that the remaining retaining will fall and more sink-holes because the sand blocked the drains.