CP
Charlene P
1 reviews | Active since Jun 2016
17 Dec 2024, 19:09
Still no repairs for claim
weeks. Still no repairs Second complaint for Ooba. No responses. Lack of service. 'Tornado' damage reported on 27 November 2024. Roofing is non existent on our granny flat. Outside room, garage, sheep's pen and half our main house with broken windows boarded up. Severe water damage. They only sent a contractor out after a week of us calling and emailing. Contractor then took 1 week to submit his report. Apparently claim too large now we are waiting again for an assessor. We have had another 3 storms with one right now. Been taking videos of each storm for evidence. We are also expecting severe rain this week and still no assessor in sight. Going to cost insurance even more money
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CLC's replyOfficial
07 Jan 2025, 09:38Dear Ms Du Plessis,Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and frustration you have endured regarding your claim. We understand how distressing it must be to have ongoing damage to your property, especially given the severe weather conditions you’ve described.Your concerns regarding the delays in the contractor’s response, the submission of the report, and the subsequent wait for an assessor are taken very seriously. Please rest assured that we are escalating this matter to ensure that urgent action is taken. We recognize that the time taken has caused significant inconvenience, and we are committed to improving our service delivery to prevent such occurrences in the future. Thank you for your patience, and once again, we apologize for the service experience you’ve encountered.Kind regards,
The CLC Team
The CLC Team
CLC's reply07 Jan 2025, 09:38
Official
Dear Ms Du Plessis,Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and frustration you have endured regarding your claim. We understand how distressing it must be to have ongoing damage to your property, especially given the severe weather conditions you’ve described.Your concerns regarding the delays in the contractor’s response, the submission of the report, and the subsequent wait for an assessor are taken very seriously. Please rest assured that we are escalating this matter to ensure that urgent action is taken. We recognize that the time taken has caused significant inconvenience, and we are committed to improving our service delivery to prevent such occurrences in the future. Thank you for your patience, and once again, we apologize for the service experience you’ve encountered.Kind regards,
The CLC Team
The CLC Team