Policy no: IUMPSS153633 - Geyser claim

I have logged a geyser claim though Dag insure, which advised of my burst geyser replacement excess being R1500 which got paid when the replacement was being done. The burst geyser resulted to water damages on my ceiling and bathroom wall which was reported to them and formed part of the burst geyser replacement claim.

They supp**** me with a service provider for advised my insurance wants an additional excess of R2000 for resultant damages caused by the burst geyser which I therefore refused to pay as the resultant forms part of the main geyser claim.

I called Dag insure which advised they had followed up with my insurance which is Alpha insurer under CLC and requested for my policy wording outlining the clause that shows related incident claim are to be treated as separate hence the additional excess of else they should continue with my claim but CLC still has provided the policy wording.

I called CLC myself to assist with the policy wording and they had since not rep**** and assisted. CLC is the worst company to be off assistance to its client's and Alpha has given an *********** company their contract to serve its clients. This is so uncalled for as my ceiling still open till to date without any resolution.

Poor service, bad of communication, and definitely very *********** company that do not meet it's customers needs.