HORRIBLE HORRIBLE SERVICE

HORRIBLE SERVICE FROM CUSTOMER LOYALTY CONSULTANTS

Good day

We lodged a liability claim against Customer Loyalty Consultants following an incident in which our client's vehicle was damaged by an individual insured with Hollard. This incident occurred in East London in the Eastern Cape on the 25th September 2019. The claim number is CTP***. The insured executed an unsafe right-hand turn in front of our client's vehicle, causing collission unavoidable. Our client's vehicle was written off as a result of this incident.

This claim was subsequently referred to Customer Loyalty Consultants (CRC) for a possible settlement. CRC tendered an offer to settle this matter at an apportionment of 60/40. As a result of same, CRC offered to pay our client a meagre amount of R1200.00 to settle this matter. Now normally, an industry norm is that an 80/20 or 75/25 would be offered in favour of the innocent party but CRC decided to depart from the norm and engaged in an exercise to manage costs at the expenses of our client. We submitted a comprehensive report, argued the merits of the matter and requested CRC to review the matter but they refused. I have personally discussed the matter with Schalk Smit, Leanie Heyns but they refused to revise the matter. CRC is nothing but a bunch of desperate people who are neither not acting on the best interest of their client nor willing to ensure a fair settlement of a liability claim.

XHUBERO LEGAL SOLUTIONS

***