Fruit and Veg Logistic damage vehicle and there claim CLC does not give any feedback!

We got our vehicle damaged on the 14th November by Fruit and Veg vehicle.The driver of the vehicle phoned his "boss" and he confirmed that it was his mistake and that we must just givethe driver all the details and they would fix the damaged driver side mirror. With constant phone calls and follow upsthey keep on saying they are waiting for the insurance. We eventually got the claim number. But from bad to even worse. The claim number was with CLC. An email was sent to them to follow up with the claim on the 19th February but nothing. If you not going to reply to someone maybe you should have not open your business in 1998. Send feed back you ow that to someone sending you a mail. Fruit and Veg Logistics sort out your mess and take responsibility. I would like to be safe on the road again. As this is the driver side mirror and is essential for being safe on the road. Not Happy?