Extremely Poor Service from CLC Regarding My Geyser Claim

Good day,

I am writing from Cape Town regarding my geyser claim with OOBA Insurance. The geyser which was replaced earlier this year, has been giving me problems for the past two weeks. However, the claim process managed by CLC has been nothing short of a nightmare, with appalling service that has caused me immense frustration.

Firstly, when I initially logged the claim, CLC appointed a plumbing company located in George, a staggering 434 km away from Cape Town! It was utterly unreasonable, and only after I pointed this out did they finally appoint a more local company. This company visited my property, assessed the issue, and reported that the Circulation Pump is leaking and the Geyserwise unit is damaged, both of which need urgent replacement. The plumbing company submitted their findings to CLC, yet CLC has failed to provide any authorization for the necessary replacements leaving me in limbo.

What infuriates me the most is the complete lack of communication from both CLC and the plumbing company. Despite repeatedly calling to request updates, I receive no meaningful responses. I am forced to chase them down multiple times, and even when I insist on speaking to a supervisor or manager, I am consistently told they are either unavailable or “in a meeting.”

This situation is completely unacceptable especially as we in Winter, where having hot water is non-negotiable. I faithfully pay my OOBA Insurance each month, yet when I need assistance I am met with endless delays and zero accountability.

I demand urgent intervention to resolve this matter immediately. The longer this drags on, the more unacceptable this becomes. I expect a prompt response and swift action no more run-around.

Regards, ZM (Frustrated client)