CP
Caroline P
1 reviews | Active since Jan 2013
06 Mar 2025, 15:10
Disgusting service
From 12 February I have been trying to settle a claim for 2 burst geysers. To date I have not received confirmation of the claim for the second geyser. I was told I would be sent an AOL for both geysers. I received one AOL which I signed and returned. Now they are refusing to pay. The consultant handling my claim, Hulusani, is rude and impatient and has a very derogatory tone. I now received an email from OOBA to say that no cash settlement will be made. I am livid and completely disgusted by the way this matter has been handled. I would like to know what will be done about this.
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Replies (4)
CLC's replyOfficial
06 Mar 2025, 16:00Dear Caroline du Plessis,We sincerely apologize for the frustration and inconvenience you’ve experienced with your claim. This is not the level of service we aim to provide, and we regret any miscommunication regarding the AOL and settlement process.We take your concerns seriously and would like to investigate this matter further to ensure a resolution. Please send us your claim details via email to *** so we can escalate this and provide you with feedback as soon as possible.We appreciate your patience and the opportunity to make this right.Kind regards,
The CLC Team
The CLC Team
CLC's reply06 Mar 2025, 16:00
Official
Dear Caroline du Plessis,We sincerely apologize for the frustration and inconvenience you’ve experienced with your claim. This is not the level of service we aim to provide, and we regret any miscommunication regarding the AOL and settlement process.We take your concerns seriously and would like to investigate this matter further to ensure a resolution. Please send us your claim details via email to *** so we can escalate this and provide you with feedback as soon as possible.We appreciate your patience and the opportunity to make this right.Kind regards,
The CLC Team
The CLC Team
CP
Caroline P's updateReviewer Update
06 Mar 2025, 18:56The email address is not visible
CP
Caroline P's update06 Mar 2025, 18:56
Reviewer Update
The email address is not visible
CLC's replyOfficial
07 Mar 2025, 23:28Dear Caroline du Plessis, I have escalated your complaint to the Complaints Department and have requested that they contact you directly. Thank you for your patience and understanding. Kind regards,
The CLC Team
The CLC Team
CLC's reply07 Mar 2025, 23:28
Official
Dear Caroline du Plessis, I have escalated your complaint to the Complaints Department and have requested that they contact you directly. Thank you for your patience and understanding. Kind regards,
The CLC Team
The CLC Team
CLC's replyOfficial
01 Aug 2025, 10:04 💙💛 💙💛
CLC's reply01 Aug 2025, 10:04
Official
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