RS
Rory S

1 reviews | Active since Mar 2009

08 Apr 2015, 13:20

Delay Response

I registered for the service this morning just after 07:00. I did find the instructions very helpful and even tried the App Store but had no joy. So I opted to email a request to be called back for assistance and responded at 08:05 until now I have not received a call or email from your company. <br> <br> I find this rather shocking and wont want to find what would happen in a emergency case.

0
Replies (1)
CLC
CLC's reply09 Oct 2015, 08:02
Official
Hello rsmuts,

The complaint was resolved.

After investigation it was found that Mr Smuts does not have Assist with Customer Loyalty Consultants but with One Loyalty. The client was provided with the correct contact details for assistance and registration.