"customer loyalty" - what an absolute joke of a company

Pray that you are never hit by one of their clients because you are in for a long and painful process to get anything paid out. I was hit by one of their clients back in early November 2019. To this day my claim has not been paid out even though everything has been approved and supposedly processed. Never mind the fact that the quotes you got 3 months ago will have changed. The person I am dealing with is Schalk Smit, who will tell you on the phone (when they finally answer the phone), that he will email/call you back - this is a lie and you will never hear from them unless you harass them day and night. Still waiting for my claim to this day...