complaint regarding Bheki Sithole from Customer Loyalty Consultants

I received the worse service from Customer Loyalty Consultants when I was logging a claim with them by one of their employees Bheki Sithole. I called him on 29/07 to follow up on my claim of which he told me documents were outstanding(the same documents I had initially sent to the brokers 'Reid Raetzer' on the 02/07). he sent me a list of outstanding documents which I resent to him the very same day. I called 30/07 to follow up if the documents were received of which he said no, when I asked what’s outstanding he then starts to become rude. never in my life have I received such terrible service, no remorse was shown for some one who had done all they need to do from my end I don't see the reason for his attitude. Just wana make people aware of how Customer Loyalty Consultant treat clients unfairly when its time to look at their claims