Complaint against Customer Loyalty Consultants / Leanie Heyns

I really need your assistance in understanding and exposing this company called CUSTOMER LOYALTY CONSULTANT, catchy name right but they are far from knowing what customer service is, I am talking from the consultants to management,I have sent a complaint after complaint but still no help. I submitted a 3rd party claim against their client Ikhwezi Bus Service, it all started well until they sent an assessor who looked at my car for 2 mins and just said there's nothing to assess and left, I have been dealing with the manager called Leanie Heyns worse person I have ever dealt with, she sent me around, asked me for sort of things then rejected my claim after I complained and shamed her, days after gave her all she required then was told we are investigating, how do you repudiate a claim without investigating? Then she comes back with a ridiculous offer, it has just been a nightmare to deal with these people, no senior manager ever bothered to respond.Keep in mind that this incident occurred about two years ago , and its been hell trying ti trace this company.Finally when I do , they are not interested in assisting. is it only me that feels they must just change the name to SELECTIVE CUSTOMER CONSULTANT.