BN
Bathandwa N
1 reviews | Active since Jan 2020
25 Sept 2025, 15:11
Complaint
Beyond disappointed in your service,,, what a nightmare. I am being taken from pillar to post with no actual resolution,,,,, Sies Marn!!!!
Helpful (0)
Replies (3)0
Replies (3)
CLC's replyOfficial
25 Sept 2025, 15:59Dear Mr. Ntlabati,
We are truly sorry to hear about your experience and the frustration this has caused you. This is not the level of service we aim to provide. Please note that your complaint has been escalated to our customer services department and will be investigated further. Thank you for bringing this to our attention.
Warm regards,
The CLC Team
We are truly sorry to hear about your experience and the frustration this has caused you. This is not the level of service we aim to provide. Please note that your complaint has been escalated to our customer services department and will be investigated further. Thank you for bringing this to our attention.
Warm regards,
The CLC Team
CLC's reply25 Sept 2025, 15:59
Official
Dear Mr. Ntlabati,
We are truly sorry to hear about your experience and the frustration this has caused you. This is not the level of service we aim to provide. Please note that your complaint has been escalated to our customer services department and will be investigated further. Thank you for bringing this to our attention.
Warm regards,
The CLC Team
We are truly sorry to hear about your experience and the frustration this has caused you. This is not the level of service we aim to provide. Please note that your complaint has been escalated to our customer services department and will be investigated further. Thank you for bringing this to our attention.
Warm regards,
The CLC Team
BN
Bathandwa N's updateReviewer Update
26 Sept 2025, 16:16Followup- I called yet again today and requested to speak to a Team Leader or Supervisor, I was transferred to Valencia, after expressing my frustrations she checked on the system only to find that payment that was supposedly processed was not, she was patient and a calm , even though I was not, but she proceeded to process the payment. She kept me in the loop during the whole process. Im pleased to say payment has been received. So Thank you sooooo much Valencia💐💐💐
BN
Bathandwa N's update26 Sept 2025, 16:16
Reviewer Update
Followup- I called yet again today and requested to speak to a Team Leader or Supervisor, I was transferred to Valencia, after expressing my frustrations she checked on the system only to find that payment that was supposedly processed was not, she was patient and a calm , even though I was not, but she proceeded to process the payment. She kept me in the loop during the whole process. Im pleased to say payment has been received. So Thank you sooooo much Valencia💐💐💐
CLC's replyOfficial
26 Sept 2025, 16:53Dear Mr. Ntlabati,
Thank you for taking the time to share your experience. We’re so glad Valencia was able to assist you with patience and professionalism, and that your matter has now been resolved. We will be sure to pass on your kind words to her – feedback like this motivates our team to keep delivering their best.
Kind regards,
The CLC Team
Thank you for taking the time to share your experience. We’re so glad Valencia was able to assist you with patience and professionalism, and that your matter has now been resolved. We will be sure to pass on your kind words to her – feedback like this motivates our team to keep delivering their best.
Kind regards,
The CLC Team
CLC's reply26 Sept 2025, 16:53
Official
Dear Mr. Ntlabati,
Thank you for taking the time to share your experience. We’re so glad Valencia was able to assist you with patience and professionalism, and that your matter has now been resolved. We will be sure to pass on your kind words to her – feedback like this motivates our team to keep delivering their best.
Kind regards,
The CLC Team
Thank you for taking the time to share your experience. We’re so glad Valencia was able to assist you with patience and professionalism, and that your matter has now been resolved. We will be sure to pass on your kind words to her – feedback like this motivates our team to keep delivering their best.
Kind regards,
The CLC Team