CLC’s non-existent customer service
Please read about my experience with CLC today before doing business with them! I contacted a number that was on an email from CLC, replying on an Ooba Insurance claim enquiry that I have been struggling with. It went like this: Me: May I speak to Letitia please? CLC: She is not here anymore. Me: Is there any other managers that I can speak to that will be able to give me answers wrt my claim? CLC: Noooo… Me: So, if I am an unhappy customer, there is no one to help me? CLC: Yes. Me: So, just “sorry to hear about it”? CLC: Yes. I dropped the call in an effort to keep my cool…
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CLC's replyOfficial
22 Nov 2024, 09:38 Dear Hanneke,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused during your interaction with us. This is not the level of service we aim to provide, and your feedback highlights areas where we need to improve.
We take your concerns very seriously and would like to investigate this matter further to address the issue promptly. I have escalated your complaint to the relevant department and they will be in contact with you shortly.
Your satisfaction is important to us, and we are committed to resolving this matter and improving your experience with CLC.
Kind regards,
The CLC Team
We take your concerns very seriously and would like to investigate this matter further to address the issue promptly. I have escalated your complaint to the relevant department and they will be in contact with you shortly.
Your satisfaction is important to us, and we are committed to resolving this matter and improving your experience with CLC.
Kind regards,
The CLC Team
CLC's reply22 Nov 2024, 09:38
Official
Dear Hanneke,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused during your interaction with us. This is not the level of service we aim to provide, and your feedback highlights areas where we need to improve.
We take your concerns very seriously and would like to investigate this matter further to address the issue promptly. I have escalated your complaint to the relevant department and they will be in contact with you shortly.
Your satisfaction is important to us, and we are committed to resolving this matter and improving your experience with CLC.
Kind regards,
The CLC Team
We take your concerns very seriously and would like to investigate this matter further to address the issue promptly. I have escalated your complaint to the relevant department and they will be in contact with you shortly.
Your satisfaction is important to us, and we are committed to resolving this matter and improving your experience with CLC.
Kind regards,
The CLC Team