HS
Hannes S

1 reviews | Active since Mar 2011

29 Jan 2025, 09:27

Clc TERRIBLE AND ***********

If this rating could be 0, it would. I wonder if my bank knows it is insured by such a useless company. I submitted a claim 20 november. A month later photos was requested of my claim, i sent it 2 times in december. January they phoned AGAIN to request the pictures, this after someone confirmed on the phone they received it. Eventually i received AOL, 2 months after claim registration. Again had to phone to confirm that they received it. Friday, promised payment wednesday (today) this morning i phoned and they did receive my documents, but nothing was done with it. Will only now be sent to finance. Still waiting. Really? I pay for a service (you dont ask for your money) and yet i have to do the follow up work. Waiting for the claim to be settled then move on to a new and more expensive insurer but dont need this headache and that for a service i pay for. Received better service at municipality and that has to say enough.

0
Replies (3)
CLC
CLC's reply29 Jan 2025, 13:19
Official
Dear Mr Swanepoel,We sincerely apologize for the frustration and delays you’ve experienced with your claim. This is not the level of service we aim to provide, and we completely understand how disappointing this situation must be for you.We take your concerns very seriously and are escalating your case immediately to ensure it is processed without any further delays. Your feedback is invaluable in helping us improve our processes, and we truly regret the inconvenience this has caused. We appreciate your patience and the opportunity to make this right.Kind regards,
The CLC Team
HS
Hannes S's update29 Jan 2025, 15:46
Reviewer Update
Thank you for your reply that seems like a standard copy and paste reply to all other messages. But sadly no one has contacted me.
CLC
CLC's reply29 Jan 2025, 16:29
Official
 Dear Mr Swanepoel,We sincerely regret that you have not yet been contacted, and we assure you that your concern is important to us. We truly want to resolve this matter as quickly as possible.I have been in contact with one of our claims consultants who will be in contact with you shortly!Kind regards,
The CLC Team