1 reviews | Active since Jun 2011
CLC Ooba how could you??????
CLC is currently managing Ooba insurance claims. I have been having problems with them since day 1. My last claim was lodged on 27 December 2024 with Lindela Mokgwase (who now all of a sudden became Lloyd).
My experience to date: 1. I have still not received a claim number 2. You hold on for 11 minutes plus per call before being transferred to Lindela (if he of their supervisor is available on the given day) 3. Yesterday I was told my claim was approved and the contractor will be dispatched. Today Lindela again asked me for the initial report from my contractor, sent to him on 27/12/24, querying various things 4. The contractor appointed to CLC was first sent to the wrong address, no contact was made with us for support 5. The appointed contractor does not reply to my messages
I don't find Lindela or any of his colleagues helpful. And just to put the cherry on the cake, their contact number is incorrect on their letterhead, what does that say about professionality??????
We sincerely apologize for the delays, miscommunication, and frustrations you’ve encountered during the handling of your claim. This is not the level of service we aim to deliver, and we deeply regret the inconvenience caused.We understand your concerns, including the issues with response times, contractor communication, and inaccurate contact details. Your feedback is being taken very seriously, and we are committed to addressing each of these concerns.To resolve this matter promptly, we have escalated your case internally.
Kind regards, The CLC Team
We sincerely apologize for the delays, miscommunication, and frustrations you’ve encountered during the handling of your claim. This is not the level of service we aim to deliver, and we deeply regret the inconvenience caused.We understand your concerns, including the issues with response times, contractor communication, and inaccurate contact details. Your feedback is being taken very seriously, and we are committed to addressing each of these concerns.To resolve this matter promptly, we have escalated your case internally.
Kind regards, The CLC Team