KS
Kobus S
1 reviews | Active since Aug 2017
24 Dec 2024, 07:29
CLC Extremely Poor Service
Logged a claim on 19 October. Was only contacted by CLC and the appointed contractor 5 weeks later. Another 3 weeks later they performed superficial repairs. When I questioned the repair procedure, I was told by the claims manager that I do not know what I’m talking about. Very poor service !! Bye-bye Ooba. You served us well until you changed claims administrators. CLC will cost you many more customers.
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CLC's replyOfficial
07 Jan 2025, 09:28 Dear Mr Swart,Thank you for taking the time to share your experience. We sincerely apologize for the delays and the frustrations caused during the processing of your claim. Your feedback is invaluable in helping us improve our service delivery.We understand how inconvenient it must have been to wait for weeks before receiving assistance and to feel dissatisfied with the repairs. This is not the standard of service we strive to provide, and we deeply regret any disappointment or inconvenience caused.To address your concerns, we have initiated a thorough review of your case and the handling of your claim. We appreciate your patience and understanding as we work to improve and regain your trust. Please feel free to reach out to us directly if you have any additional concerns or require further assistance.Kind regards,
The CLC Team
The CLC Team
CLC's reply07 Jan 2025, 09:28
Official
Dear Mr Swart,Thank you for taking the time to share your experience. We sincerely apologize for the delays and the frustrations caused during the processing of your claim. Your feedback is invaluable in helping us improve our service delivery.We understand how inconvenient it must have been to wait for weeks before receiving assistance and to feel dissatisfied with the repairs. This is not the standard of service we strive to provide, and we deeply regret any disappointment or inconvenience caused.To address your concerns, we have initiated a thorough review of your case and the handling of your claim. We appreciate your patience and understanding as we work to improve and regain your trust. Please feel free to reach out to us directly if you have any additional concerns or require further assistance.Kind regards,
The CLC Team
The CLC Team