CLC claims partner of Ooba Insurance

Plush Cleaning is a small business contacted by CLC (Claims partner of Ooba Insurance) on 3 February 2025. They requested a quote from us to assist with a client who lodged a claim for water damage to furniture. We agreed to assist. We provided a quote and they requested us to provide the service to the client. We did provide the service on 8 February 2025. The client was satisfied with the service and completed the client satisfaction form as requested by CLC.

Several emails was send to make contact with CLC (*** & ***) to make contact regarding the submission of the invoice and customer form.

We submitted the invoice and customer form on 11 February 2025 to the above email address and did not receive any feedback.

CLC does not respond to our emails. It is impossible to phone their office because you need to hold and hold and hold.

As a small business, we need them to settle the invoice for work done and approved by their client.