MM
Mfundo M
1 reviews | Active since Nov 2015
22 Nov 2024, 09:30
CLAIM REMAINS UNPAID WITH NO DIRECTION
I lodged a claim with the company on the 6th of November 2024 after my security system was struck by lightning. Today is the 22nd of November, each time I follow up, i am told that my case has been moved to another consultant without any formal communication/resolution - all requested info was submitted. No one wants to account thus the thousand stories from all consultants and managers are non-existent.
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CLC's replyOfficial
22 Nov 2024, 10:02Dear Mfundo,
Thank you for bringing this to our attention. We deeply regret the inconvenience and frustration caused by the delays and lack of communication regarding your claim. This is not the standard of service we strive to provide, and we sincerely apologize for your experience.
We understand how important it is to resolve this matter promptly, especially given the time that has passed. We would like to escalate your claim to ensure it receives the attention it deserves. I have escalated your complaint to the relevant department and they will be in contact with you shortly.
We value your feedback and will use it to improve our processes and communication. Thank you for your patience, and we assure you of our commitment to resolving this matter to your satisfaction.
Kind regards,
The CLC Team
The CLC Team
CLC's reply22 Nov 2024, 10:02
Official
Dear Mfundo,
Thank you for bringing this to our attention. We deeply regret the inconvenience and frustration caused by the delays and lack of communication regarding your claim. This is not the standard of service we strive to provide, and we sincerely apologize for your experience.
We understand how important it is to resolve this matter promptly, especially given the time that has passed. We would like to escalate your claim to ensure it receives the attention it deserves. I have escalated your complaint to the relevant department and they will be in contact with you shortly.
We value your feedback and will use it to improve our processes and communication. Thank you for your patience, and we assure you of our commitment to resolving this matter to your satisfaction.
Kind regards,
The CLC Team
The CLC Team