M
Michelle
1 reviews | Active since Dec 2024
01 Dec 2024, 23:22
Beyond infuriating - Avoid CLC, Ooba Insure, Guard risk
I’m convinced their strategy is to exhaust people to the point that they give up on their claim. Not once has someone called back after promising to do so. It is impossible to speak to the same person twice and no one will assist or take responsibility to finalise the claim - or provide basic reports or documents. Not even a response to a letter from the ombudsman. I begrudgingly signed an AOL and even that hasn’t been actioned. Do not use Ooba Insure or any company that works with CLC as an administrator.
Helpful (0)
Replies (1)0
Replies (1)
CLC's replyOfficial
05 Dec 2024, 15:26 Dear Michelle,Thank you for sharing your concerns. We deeply regret the frustration and disappointment you’ve experienced with your claim process. This is not the level of service we aim to provide, and we understand how upsetting this situation has been for you.
We take your feedback very seriously and want to ensure that your claim is resolved promptly. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
We also apologize for any lapses in communication and follow-ups. Your experience highlights areas where we need to improve, and we are committed to addressing these issues to prevent similar situations in the future.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
The CLC Team
We take your feedback very seriously and want to ensure that your claim is resolved promptly. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
We also apologize for any lapses in communication and follow-ups. Your experience highlights areas where we need to improve, and we are committed to addressing these issues to prevent similar situations in the future.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
The CLC Team
CLC's reply05 Dec 2024, 15:26
Official
Dear Michelle,Thank you for sharing your concerns. We deeply regret the frustration and disappointment you’ve experienced with your claim process. This is not the level of service we aim to provide, and we understand how upsetting this situation has been for you.
We take your feedback very seriously and want to ensure that your claim is resolved promptly. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
We also apologize for any lapses in communication and follow-ups. Your experience highlights areas where we need to improve, and we are committed to addressing these issues to prevent similar situations in the future.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
The CLC Team
We take your feedback very seriously and want to ensure that your claim is resolved promptly. I have escalated your complaint to the relevant departments and they will be in contact with you promptly.
We also apologize for any lapses in communication and follow-ups. Your experience highlights areas where we need to improve, and we are committed to addressing these issues to prevent similar situations in the future.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
The CLC Team