JVDS
Joy Van Der Speck
1 reviews | Active since Dec 2016
09 Sept 2022, 13:20
BAD BAD BAD
The worst ever service - CLC registered a motor vehicle claim 15 August 2022. To date, that's all it is - a registered claim - no proactive feedback, no communication, flawed process. Absolutely shockingly poor service
Helpful (0)
Replies (3)0
Replies (3)
CLC's replyOfficial
26 Oct 2023, 15:11We're genuinely sorry to hear about your frustrating experience with our service. This falls far short of the level of service we aim to provide and we sincerely apologize for the lack of proactive communication and the delay in processing your claim.
Your feedback is essential to us and we take it seriously. We are committed to addressing and rectifying the issues you've encountered. Rest assured that we are actively working to improve our processes and provide better communication in the future. Thank you for bringing this matter to our attention.
CLC's reply26 Oct 2023, 15:11
Official
We're genuinely sorry to hear about your frustrating experience with our service. This falls far short of the level of service we aim to provide and we sincerely apologize for the lack of proactive communication and the delay in processing your claim.
Your feedback is essential to us and we take it seriously. We are committed to addressing and rectifying the issues you've encountered. Rest assured that we are actively working to improve our processes and provide better communication in the future. Thank you for bringing this matter to our attention.
JVDS
Joy Van Der Speck's updateReviewer Update
26 Oct 2023, 16:20A response from 2022!!!!
Approximately a year later - another claim has been logged - and guess what, same result. What a disappointment. I think I need to log a claim via Hello Peter - perhaps it will receive a much higher level of attention.
Approximately a year later - another claim has been logged - and guess what, same result. What a disappointment. I think I need to log a claim via Hello Peter - perhaps it will receive a much higher level of attention.
JVDS
Joy Van Der Speck's update26 Oct 2023, 16:20
Reviewer Update
A response from 2022!!!!
Approximately a year later - another claim has been logged - and guess what, same result. What a disappointment. I think I need to log a claim via Hello Peter - perhaps it will receive a much higher level of attention.
Approximately a year later - another claim has been logged - and guess what, same result. What a disappointment. I think I need to log a claim via Hello Peter - perhaps it will receive a much higher level of attention.
CLC's replyOfficial
26 Oct 2023, 16:26We apologize for the ongoing disappointment you've experienced with our services. Your feedback is crucial to us and it's disheartening to hear that you've encountered similar issues with your recent claim. We take this matter seriously and we are committed to addressing and resolving the issues you've faced. We understand your frustration and we will work diligently to improve our services and prevent such repeated issues in the future. Thank you for bringing this to our attention and we appreciate your patience as we strive to provide a better experience moving forward. We will do our utmost to ensure that your concerns are addressed satisfactorily.
CLC's reply26 Oct 2023, 16:26
Official
We apologize for the ongoing disappointment you've experienced with our services. Your feedback is crucial to us and it's disheartening to hear that you've encountered similar issues with your recent claim. We take this matter seriously and we are committed to addressing and resolving the issues you've faced. We understand your frustration and we will work diligently to improve our services and prevent such repeated issues in the future. Thank you for bringing this to our attention and we appreciate your patience as we strive to provide a better experience moving forward. We will do our utmost to ensure that your concerns are addressed satisfactorily.