KF
Keri F
1 reviews | Active since Jun 2023
22 Jun 2023, 17:50
Very unhappy client
I cannot recommend this company at all. I am happy to send photos of the poor workmanship. Furniture arrived rusted and dented. Incorrect furniture. Wobbly tables. They told me the tables would be assembled and they were not assembled. Incorrect wood - and now after showing them the rusted poor work-they don't answer my messages. They did not stick to arrival dates - cannot believe that anyone would ever think this company deserves 5 stars.
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Replies (4)0
Replies (4)
Custom Creation (Business closed)'s replyOfficial
22 Jun 2023, 19:41Hi Keri, I was waiting for you to write a review after all your threats to do so, it’s great that we have the opportunity to
1) Get (constructive) criticism is always welcome and it helps us improve as a business and
2) State our case as this review is completely one sided, unreasonable, unfair and more importantly untrue.
Here goes:
Keri’s order was placed on the 5th of May. We promised to deliver end of May. Unfortunately we delivered 8 days late (with constant communication from our side) albeit with the architect rather than with Keri as our correspondence was less then amicable.
On delivery there was 1 small rust spot on one of the tables legs, at the top, under the table top, this would not even be seen, our legs are treated but this may have occurred when the holes were drilled, but certainly not something that is not very easily rectified. We were also missing 2 plugs (we place rubber plugs on the bottom of the legs to protect flooring, on one leg, we missed 2 plugs)
This was a massive order including 2 x 12 seater tables, benches and many chairs… so all in all for an order that travelled over 1000km it was minor and we were (as always) very happy to sort any and all issues there may have been.
Keri treated our contracted delivery team like vermin, disgustingly rude and absolutely unreasonably nasty, despite this everything was delivered after hours, at 50% the cost we charged for delivery. Our relationship with the movers stretches over 30 years and they really are the kindest and most accommodating husband and wife team that you will ever meet,.
She knew VERY well that the furniture required assembly as per her message on the 5th of June that she will require a handy man for assembly and that she needed to plan for this.
All in all, we delivered way above our lead time, offered to fix any defects or issues, and despite this malevolent review we are still willing to do so.
1) Get (constructive) criticism is always welcome and it helps us improve as a business and
2) State our case as this review is completely one sided, unreasonable, unfair and more importantly untrue.
Here goes:
Keri’s order was placed on the 5th of May. We promised to deliver end of May. Unfortunately we delivered 8 days late (with constant communication from our side) albeit with the architect rather than with Keri as our correspondence was less then amicable.
On delivery there was 1 small rust spot on one of the tables legs, at the top, under the table top, this would not even be seen, our legs are treated but this may have occurred when the holes were drilled, but certainly not something that is not very easily rectified. We were also missing 2 plugs (we place rubber plugs on the bottom of the legs to protect flooring, on one leg, we missed 2 plugs)
This was a massive order including 2 x 12 seater tables, benches and many chairs… so all in all for an order that travelled over 1000km it was minor and we were (as always) very happy to sort any and all issues there may have been.
Keri treated our contracted delivery team like vermin, disgustingly rude and absolutely unreasonably nasty, despite this everything was delivered after hours, at 50% the cost we charged for delivery. Our relationship with the movers stretches over 30 years and they really are the kindest and most accommodating husband and wife team that you will ever meet,.
She knew VERY well that the furniture required assembly as per her message on the 5th of June that she will require a handy man for assembly and that she needed to plan for this.
All in all, we delivered way above our lead time, offered to fix any defects or issues, and despite this malevolent review we are still willing to do so.
Custom Creation (Business closed)'s reply22 Jun 2023, 19:41
Official
Hi Keri, I was waiting for you to write a review after all your threats to do so, it’s great that we have the opportunity to
1) Get (constructive) criticism is always welcome and it helps us improve as a business and
2) State our case as this review is completely one sided, unreasonable, unfair and more importantly untrue.
Here goes:
Keri’s order was placed on the 5th of May. We promised to deliver end of May. Unfortunately we delivered 8 days late (with constant communication from our side) albeit with the architect rather than with Keri as our correspondence was less then amicable.
On delivery there was 1 small rust spot on one of the tables legs, at the top, under the table top, this would not even be seen, our legs are treated but this may have occurred when the holes were drilled, but certainly not something that is not very easily rectified. We were also missing 2 plugs (we place rubber plugs on the bottom of the legs to protect flooring, on one leg, we missed 2 plugs)
This was a massive order including 2 x 12 seater tables, benches and many chairs… so all in all for an order that travelled over 1000km it was minor and we were (as always) very happy to sort any and all issues there may have been.
Keri treated our contracted delivery team like vermin, disgustingly rude and absolutely unreasonably nasty, despite this everything was delivered after hours, at 50% the cost we charged for delivery. Our relationship with the movers stretches over 30 years and they really are the kindest and most accommodating husband and wife team that you will ever meet,.
She knew VERY well that the furniture required assembly as per her message on the 5th of June that she will require a handy man for assembly and that she needed to plan for this.
All in all, we delivered way above our lead time, offered to fix any defects or issues, and despite this malevolent review we are still willing to do so.
1) Get (constructive) criticism is always welcome and it helps us improve as a business and
2) State our case as this review is completely one sided, unreasonable, unfair and more importantly untrue.
Here goes:
Keri’s order was placed on the 5th of May. We promised to deliver end of May. Unfortunately we delivered 8 days late (with constant communication from our side) albeit with the architect rather than with Keri as our correspondence was less then amicable.
On delivery there was 1 small rust spot on one of the tables legs, at the top, under the table top, this would not even be seen, our legs are treated but this may have occurred when the holes were drilled, but certainly not something that is not very easily rectified. We were also missing 2 plugs (we place rubber plugs on the bottom of the legs to protect flooring, on one leg, we missed 2 plugs)
This was a massive order including 2 x 12 seater tables, benches and many chairs… so all in all for an order that travelled over 1000km it was minor and we were (as always) very happy to sort any and all issues there may have been.
Keri treated our contracted delivery team like vermin, disgustingly rude and absolutely unreasonably nasty, despite this everything was delivered after hours, at 50% the cost we charged for delivery. Our relationship with the movers stretches over 30 years and they really are the kindest and most accommodating husband and wife team that you will ever meet,.
She knew VERY well that the furniture required assembly as per her message on the 5th of June that she will require a handy man for assembly and that she needed to plan for this.
All in all, we delivered way above our lead time, offered to fix any defects or issues, and despite this malevolent review we are still willing to do so.
KF
Keri F's updateReviewer Update
22 Jun 2023, 20:18We have emailed you a full list of issues which goes well beyond the scope of the above in an attempt to resolve the matter, to which you have not rep****. In addition, my professional team have tried since delivery to make contact with you but you have not rep**** to their
messages. I am pleased to hear that you are now offering to fix the mistakes you have made so please make contact with the architect tomorrow so he can provide you with his professional feedback and you can arrange to resolve the issues which you completely understate above. If need be we can post a comprehensive and verifiable report on these but in the light of your undertaking to fix same it should not be necessary. So can we rely on you to contact our architect tomorrow?
messages. I am pleased to hear that you are now offering to fix the mistakes you have made so please make contact with the architect tomorrow so he can provide you with his professional feedback and you can arrange to resolve the issues which you completely understate above. If need be we can post a comprehensive and verifiable report on these but in the light of your undertaking to fix same it should not be necessary. So can we rely on you to contact our architect tomorrow?
KF
Keri F's update22 Jun 2023, 20:18
Reviewer Update
We have emailed you a full list of issues which goes well beyond the scope of the above in an attempt to resolve the matter, to which you have not rep****. In addition, my professional team have tried since delivery to make contact with you but you have not rep**** to their
messages. I am pleased to hear that you are now offering to fix the mistakes you have made so please make contact with the architect tomorrow so he can provide you with his professional feedback and you can arrange to resolve the issues which you completely understate above. If need be we can post a comprehensive and verifiable report on these but in the light of your undertaking to fix same it should not be necessary. So can we rely on you to contact our architect tomorrow?
messages. I am pleased to hear that you are now offering to fix the mistakes you have made so please make contact with the architect tomorrow so he can provide you with his professional feedback and you can arrange to resolve the issues which you completely understate above. If need be we can post a comprehensive and verifiable report on these but in the light of your undertaking to fix same it should not be necessary. So can we rely on you to contact our architect tomorrow?
Custom Creation (Business closed)'s replyOfficial
22 Jun 2023, 22:00David, our CEO dis advised that he will attend to any and all issues and you are well aware that this will happen in due course (next week) as he has been on site, which you also know Keri
Custom Creation (Business closed)'s reply22 Jun 2023, 22:00
Official
David, our CEO dis advised that he will attend to any and all issues and you are well aware that this will happen in due course (next week) as he has been on site, which you also know Keri
KF
Keri F's updateReviewer Update
22 Jun 2023, 22:07No I do not know that. David has not rep**** to my email where I sent him a list of my complaints. Neither have you answered any what's app messages or phone calls. When will this be and will he be doing a site visit and if so what date?
KF
Keri F's update22 Jun 2023, 22:07
Reviewer Update
No I do not know that. David has not rep**** to my email where I sent him a list of my complaints. Neither have you answered any what's app messages or phone calls. When will this be and will he be doing a site visit and if so what date?