Utter waste of time and money

Utterly disappointment and a complete waste of time and money.

My journey with custom creation started in March 2022 when I ordered a dining room table and a desk, and a side table in May. Little did I know this was going to be a year of hell with these people. I paid in full for everything and that was the first problem.

Celeste was very polite and responsive in the beginning which masked the terrible customer service I was about to receive.

I had arranged for my items to be delivered in November 2022. I was promised that this would be okay. I then had to nag for a date and was given 2 December 2022. This is when the service started to go downhill.

I would constantly call to try and confirm the delivery time and my calls were not answered. I eventually got hold of them on the day and they said they needed an extension. I tried to message further to confirm a date and got a response on 6 December saying it would be delivered on the 10th. There was no confirmation of this from my side and it was assumed I would be available. I then asked for a delivery time and received radio scilence. I sent a whatsapp on 7 December expressing how frustrated I was and I still got no reply. On the 10th, I sent a code and was told they can’t deliver. I was then promised the 11th at 9.00 am. I finally received my order 5 hours late but this was only the beginning.

On 12 December 2022 I asked when my desk would arrive and was promised early Jan 2023. I made contact on the 3rd of Jan 2023 and it took Celeste until the 19th to response to me. I was then told that delivery would be on 3 Feb 2023, again without confirmation from me. I messaged on 1 Feb to confirm and was told my order would need to be pushed back by a week. Loadshedding and weather was the excuse. My argument was if it was finished when they said it would be (December 2022) then why would loadshedding be a problem. Long story short, the desk was not made at all.

A week later comes and I message to confirm. My order gets pushed to the 10th. I call to confirm, it gets pushed to the 14th. I call to confirm, it gets pushed to the 17th. I call to confirm, it gets pushed to “early March”. During these times I called every single day and so did my mother. No answer from anyone. Eventually, Celeste would only speak to my mother, when she actually answered the phone. This eventually stopped as well. It took my father calling Dave Naude, the owner, and having a very foul-worded conversation, for communication to actually be restored. I managed to get his number because he emailed me stating that the company is experiencing difficulties.

I eventually received my desk on 27 March 2023 and needless to say I was extremely underwhelmed.

As a courtesy, I was told my desk top would be made of solid wood because of all I was put through. It was not. The top is *****ed on in 4 places and is not secured properly . When I move the desk, the side drawers separate from the top and bend the existing *****s. The drawers do not close unless you give them a hard shove. The self in the inside of the cupboard fell out twice which led to me having to add shelving brackets myself to keep it from falling down. You can’t open the cupboard and draw at the same time because they overlap. The laminate of the top is chipped on the sides. These are the main things wrong with the desk.

Furthermore, the black power coating on my table is peeling off but I have no more energy to contact them to fix it.

Utterly disgusted.