Think Twice

<div>After searching for a perfect dining table - we knew that a tailor made table would be our best option. Custom Creation came highly recommended to us by our Interior designer. We made contact with ***** in September of 2023 - we wanted a Teak (Kiaat) table plus a matching server. On Friday, 8 September we received a message from Custom Creation that they were quite low on stock and that we had to move fast, in order to avoid disappointment. Because we we wanted a custom made table and server, we were required to make full payment immediately. *****&nbsp; at Custom Creation received the proof of full payment on Monday 11 September’23. After a number of delays (rain, traffic and staff strikes) our tables were finally delivered on 3 November’23. Unfortunately there server was made 10cm too high, as it had to be 90cm in hight. We reported it to *****, the main table had some travel damage, not much, a few scratched and wood filler being visible. This was supposed to be addressed during the numerous visits by staff - but none of them were either qualified or had the tools to remedy what needed fixing. Clearly Custom Creation have no urgency to sorting issue sin a timeous fashion. When the server returned, it was again incorrect but 10cm too low this time. We had the server sent to custom Creation to be fixed on 23 January’24 - our Interior Designer took the serving table back at her own cost, as calls were not returned. Custom Creation retuned the server on Friday 9 February’24 at 17:20 - after confirming that all was perfect, the server was again incorrect and 3cm too low this time. We reported the issue to Celeste, but still no word from them. It is 4 March’24, and we had to resort to a different service provider to help us remedy the situation. My advice - do your homework thoroughly before making a choice</div>