Terrible customer service

They say you should support small businesses and that’s exactly what we thought during lockdown. Ordered our dining room table, bench, chairs and server in June. Got a call from Celeste that everything was ready for delivery a weekend in September. We were busy renovating and had to wait for our floors to dry, so we asked if they could bring it the next weekend instead. Saturday morning we get a call that the server is not done, would we rather wait until Tuesday for everything or do we want the table, bench and chairs on Saturday. First of all, we were confused as our furniture have been “stored” there for the week, so why would the server not be ready? 5pm came and went, calls and messages went unanswered. Eventually we spoke to the husband who gave us attitude because we were frustrated with the lack of communication. 7pm they delivered the table, bench and chairs, delivery men giving us attitude when we told them to keep it down as our 2 kids were sleeping. Tuesday came, the excuse was that there was a Pretoria delivery scheduled for Wednesday, could you we postpone by a day. Sure! Wednesday came and the Finisher and was off. Thursday came, same story. Delivery promised for Friday, now the story is that someone got hurt on site today. When I tell Celeste this is pathetic, the response is that someone got hurt and all I am worried about is my server! Really? After all these “excuses” I should believe what she says. Guys, do youself a favour and rather go somewhere else. I’m waiting for a refund, but the only response was “calm down”. Terrible customer service!