Poor customer service and refuses to refund for goods not delivered

Over the last two years with the pandemic i have tried to support small businesses. but Custom Creation has the worst customer service. They do not deliver within the timeframes they promise, there is complete lack of communication and continuous excuses. They blame their chair supplier for "messing them around" but that is exactly what they do to their customers. They do not acknowledge their faults or lack of customer service. I have now requested a refund which is within my rights as they have not delivered within the agreed timeframe or a reasonable timeframe. I am missing half of my order. They do not acknowledge the refund and refuse to pay me back my money.

They delete my facebook comments because they are negative.