Celeste pleasant to deal with, however delivery was not within earlier time frame promised

Celeste pleasant to deal with, however delivery was not within earlier time frame promised. One chair was delivered scratched, replacement was promised from the 15th of November but nearly 12 weeks have gone by and still waiting. No response after sending multiple messages and phoning. Table is beautiful, chairs are cheaper quality and follow up with customers is poor. Should have done my homework and read reviews before ordering.