Bad service, wrong products

Like so many other reviews here, my story is the same. I ordered our 8 seater and chairs in October 2024. Their feedback was very responsive until I paid over the money. After 6 weeks I started enquiring, at first getting excuses why the order is delayed. After a lot of follow up and measly replies from them, we received our table and chairs just before Christmas. On delivery we noticed the chairs are not what we ordered. I immediately notified CCF via WhatsApp, they rep**** that they will sort it out when they open in the new year… It is now 13 Feb 2025… there is 0 replies from them, even though my messages are blue ticked. The sad thing is the lack of communication breaks down the whole experience of buying from them, because of this, the quality of the products doesn’t matter anymore. Thinking of this leaves a bitter taste in my mouth.