HORRIFIC BUSINESS PRACTICES

I write this with a very heavy heart. I ordered and paid for a couch set over three months ago, for a school that i am donating to, but the couch has STILL not been delivered. It utterly breaks my heart, that i chose Custom Couches to help me do something special for a well deserving, previously disadvantaged school, but here we are, being taken for a ride. The school and I have been patiently waiting for the delivery, and whenever i tried to contact Custom Couches, I have had not response or feedback from them. I went to their premises about a month ago, and Brad promised me that the couch will be delivered within the "next two weeks" but still no delivery???? PLEASE ADVISE... AS I AM AT WITS END NOW...