Bad Service and Poor product quality

I purchased a couch at Custom Couches over lay-bye, which I received in March 2019. Before I ordered the couch, I went to the show room, and was made to believe the couches are of great quality and I will be dealing with a professional company. It took many follow-ups from my side to find out about the progress of the couches and in most cases no one got back to me.

After getting my couches, within two months the seats started forming depressions (sinking in). I sent an email to Marco, in which he showed no interest. I send a query on the Facebook page and was told I need to pay to get the couches back in.

I then passed this problem over to the Goods and Services Ombudsman, who then stated that under the consumer protection act, defective goods need to either be replaced, repaired or refunded and this the choice of the customer. Custom couches then only wanted to repair the couches and not refund. And now over a month later this problem is still not solved.