LM
Laetitia M
1 reviews | Active since Aug 2011
22 Sept 2022, 08:30
Waste of money. Bad quality and service.
Very very very BAD aftersales and quality. Buttons and badges falling off after 1st wash. Seams pulling apart. Pockets coming loose. Waste of money. Their customer service is so bad. We tried to be polite but when we made them aware of the defective goods, they got very rude and sarcastic. Full of nonsense excuse. Please be warned and don't waste your money here. Rather take the time to look at all the reviews online and go shop somewhere else.
Helpful (0)
Replies (5)0
Replies (5)
Curvify jeans's replyOfficial
22 Sept 2022, 09:14Hi there , We are sorry that you feel this way . Our policy unfortunately states items have to be unwashed ,unworn , undamaged and also has to be done within 7 days which in this case does not fall under the policy , We tried to help going out of our way to have the pants tailored at our expense which no other retail store would do , Apologies for the inconvenience . Enjoy the rest of your day .
Curvify jeans's reply22 Sept 2022, 09:14
Official
Hi there , We are sorry that you feel this way . Our policy unfortunately states items have to be unwashed ,unworn , undamaged and also has to be done within 7 days which in this case does not fall under the policy , We tried to help going out of our way to have the pants tailored at our expense which no other retail store would do , Apologies for the inconvenience . Enjoy the rest of your day .
LM
Laetitia M's updateReviewer Update
29 Sept 2022, 07:59Your "policy" is in direct violation of the consumer act which states 6 months. You are also forcing people to "send items for repair" which is *******. It is the customers right to choose a refund or a new item.
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
LM
Laetitia M's update29 Sept 2022, 07:59
Reviewer Update
Your "policy" is in direct violation of the consumer act which states 6 months. You are also forcing people to "send items for repair" which is *******. It is the customers right to choose a refund or a new item.
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
LM
Laetitia M's updateReviewer Update
29 Sept 2022, 08:00Your "policy" is in direct violation of the consumer act which states 6 months. You are also forcing people to "send items for repair" which is *******. It is the customers right to choose a refund or a new item.
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
LM
Laetitia M's update29 Sept 2022, 08:00
Reviewer Update
Your "policy" is in direct violation of the consumer act which states 6 months. You are also forcing people to "send items for repair" which is *******. It is the customers right to choose a refund or a new item.
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
Furthermore, your "unwash and unworn" statement doesn't even make sense to a person with a little bit of common sense, because personally, I prefer to be hygienic and wash new clothing before I wear it. I don't know how you expect customers to return items unworn amd unwashed. All the items had issues after only one wash and being worn once. Perhaps get your facts straight before trying to run a business. Definitely the worst customer service ever. Even worse than dealing with a municipality or eskom or home affairs, and that says a lot😉
Curvify jeans's replyOfficial
29 Sept 2022, 08:49Apologies that you feel that way we will take it up with the retail board as that is the standard policy for retail and clothing stores . No client has been forced to send items for repairs , We offer it as a extra at our own expense . Enjoy the rest of your day
Curvify jeans's reply29 Sept 2022, 08:49
Official
Apologies that you feel that way we will take it up with the retail board as that is the standard policy for retail and clothing stores . No client has been forced to send items for repairs , We offer it as a extra at our own expense . Enjoy the rest of your day
LM
So, you are clearly in the wrong here and we can demand a refund.
I don't want a refund or even have the items repaired, because perhaps you need the money more than what I do, but in principle, this is wrong and I will make sure to share this with other potential victims.
Laetitia M's updateReviewer Update
29 Sept 2022, 13:12Untrue. All the other retailers of the same type or even same brand, allows a 6 month return or repair period. You are the only ones breaking the law. Please read the below and educate yourself.
- Consumers can not be held liable to pay any maintenance or repair, done without the Consumer’s prior consent.
d) right to return goods and seek redress for unsatisfactory services.
- Right to return goods that could not be examined prior to delivery.
- Consumers may return defective or unsafe goods and request a full refund, provided it is done within a reasonable period.
- preparing a cost estimate
- Consumers can not be held liable to pay any maintenance or repair, done without the Consumer’s prior consent.
- Right to return goods and seek redress for unsatisfactory services .
- If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.
- Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.
- Right to warranty on repaired goods.
So, you are clearly in the wrong here and we can demand a refund.
I don't want a refund or even have the items repaired, because perhaps you need the money more than what I do, but in principle, this is wrong and I will make sure to share this with other potential victims.
LM
Laetitia M's update29 Sept 2022, 13:12
Reviewer Update
Untrue. All the other retailers of the same type or even same brand, allows a 6 month return or repair period. You are the only ones breaking the law. Please read the below and educate yourself.
- Consumers can not be held liable to pay any maintenance or repair, done without the Consumer’s prior consent.
d) right to return goods and seek redress for unsatisfactory services.
- Right to return goods that could not be examined prior to delivery.
- Consumers may return defective or unsafe goods and request a full refund, provided it is done within a reasonable period.
- preparing a cost estimate
- Consumers can not be held liable to pay any maintenance or repair, done without the Consumer’s prior consent.
- Right to return goods and seek redress for unsatisfactory services .
- If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.
- Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.
- Right to warranty on repaired goods.
So, you are clearly in the wrong here and we can demand a refund.
I don't want a refund or even have the items repaired, because perhaps you need the money more than what I do, but in principle, this is wrong and I will make sure to share this with other potential victims.