1 reviews | Active since Jan 2016
Bad customer service and quality
I just want to put out a warning on ordering from Curvify Jeans, they are a clothing store selling various items and Shapewear pants. In July this year I ordered pants from them as well as a friend visiting from Kenya ordered a few pairs. We have had nonstop problems with these orders, and are still un resolved. The wrong size was sent to my friend, although we followed the size chart and advice she gave, and our order online was our correct size. Our pants got holes in after 1 wash, buttons came off, stitching came undone, pocket stitching came undone, so the pockets are falling off after just a couple washes, and washing instructions were followed. When we got to complaining to the lady from Curvify we were given very abrupt answers and replies , she was extremely rude, with using the excuse that we should of ordered a size bigger , and that she can see our pants are to small for us, this is also after I sent various pictures of the size tags of the same brand of pants but from different suppliers that I have had for months and years(they are perfectly fine with no holes or stitching issues), as well as she had pictures if wearing some of the pants that were loose, although these pants are meant to be very fitting pants. We tried to be decent and fair, however the rudeness continued. We have seen many reviews of others with the same problem and managed to get a couple screenshots of people complaining on her Facebook posts, buy those were soon deleted. She mentioned that we must send the pants back from another province and country and she can get them fixed, although these types of things and rejects/faults cannot be repaired as we did explain.
She also has threatened us with attorneys. Clearly the brand she stocked had was of inferior quality, but as any clothing store would do , is refund or replace the items.
With regards to unwashed and unworn and undamaged- I , like many others wash my new purchased clothing before wearing it as this is hygienic. How must one know there is a problem with the item of clothing without wearing it? Majority of the time , people returning a item of clothing return it because it is damaged!
other retail stores would have changed the item or refunded me, I have had these experiences with many a retail stores in my life.
I do not see it going out of your way when we have to pay for the courier of the pants from another province( KZN) and another country (Kenya), as well as when we know that some of the problems (holes etc.), can not be fixed in a way that will not be noticeable when wearing the items.
I am most disappointed and disgusted in the service.
With regards to unwashed and unworn and undamaged- I , like many others wash my new purchased clothing before wearing it as this is hygienic. How must one know there is a problem with the item of clothing without wearing it? Majority of the time , people returning a item of clothing return it because it is damaged!
other retail stores would have changed the item or refunded me, I have had these experiences with many a retail stores in my life.
I do not see it going out of your way when we have to pay for the courier of the pants from another province( KZN) and another country (Kenya), as well as when we know that some of the problems (holes etc.), can not be fixed in a way that will not be noticeable when wearing the items.
I am most disappointed and disgusted in the service.