lB
lianna B
1 reviews | Active since May 2020
21 Nov 2022, 16:18
BAD customer service
My boyfriend went last week Monday to buy me two pairs of jeans from here.
The black pair fitted perfectly and the blue pair did too expect for the face that there was a hole by the zip. I put them back in the bag with the labels on.
My boyfriend went back today to change them (as they said they have a 7 day policy to return or damaged)
The lady then accused me of wearing them and they were dirty and put another pair next to them when you could not see one difference when she did so.
She started swearing my boyfriend and refused to give the managers number.
This is such bad customer service and shocking behavior. I will be sharing this company everywhere about our experience if this does not get sorted.
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Curvify jeans's replyOfficial
21 Nov 2022, 16:47Hi there we have everything on CCTV .The pants were not damaged when they left the store we offered to have them fixed for you at our expenses your boyfriend screamed, swore and yelled at us , we then asked for the security to remove him off our premises because according the consumer act we do not tolerate that . Apologies for the inconvenience caused .
Curvify jeans's reply21 Nov 2022, 16:47
Official
Hi there we have everything on CCTV .The pants were not damaged when they left the store we offered to have them fixed for you at our expenses your boyfriend screamed, swore and yelled at us , we then asked for the security to remove him off our premises because according the consumer act we do not tolerate that . Apologies for the inconvenience caused .